How can the tribal casino actively minimize liability to employee claims?

Is the tribal casino employer playing litigation lottery or taking the steps necessary to minimize employment related claims?  Please consider trading in the “I hope we do not get sued” philosophy for a proactive strategy in minimizing employee workplace claims.  Some of the suggestions in this list may assist in reducing liability.  In addition to the reduction of legal liability to employee claims, many of these practices, if embraced, will enhance the employee experience which hopefully makes employees more productive.

Prior to discussing liability reduction tactics, it is necessary to define liability.  Liability is defined, for this article, as those workplace risks which may generate claims for money damages, unemployment compensation, an increase in union organizing or attract agency audits.

Meaningful due process.

Create a system where workplace disputes are addressed by the casino employer in a meaningful way.  Frustrated employees seek assistance of lawyers and federal agencies when there is a perception or reality that the casino is not treating employees fairly.  One step toward both the perception and reality of workplace fairness, is a meaningful grievance process.  There are many ways to design and construct a meaningful grievance process and therefore take the opportunity to shape the process to reflect the tribe’s values and customs.  By providing meaningful due process to casino employees, workplace disputes are addressed before the employee gets so frustrated that they are retaining legal counsel or submitting a complaint to a federal agency which may, or may not, have jurisdiction.

Define expectations.

Define the employment relationship between employer and employee in a clear way through employee handbooks, standard operating procedures, internal controls, job descriptions and performance agreements.  Once the relationship is defined through these documents, provide sufficient training to increase employee understanding and buy-in to these important skills. That hint by itself has no impact on liability but link that hint with the next and a meaningful strategy emerges.  Thereafter, ensure that supervisors fairly hold employees accountable to the defined terms and conditions.  By taking these steps, employees start to recognize that the rules are fair and are applied evenhandedly.  In this environment of fairness, there are less claims raised by employees.

Write the law.

Casino management lacks the authority to write tribal law, but management may have the opportunity and ability to make the business case for a work environment which is defined by stable law.  Because there is so much confusion regarding the question of whether certain federal employment laws apply to tribal gaming enterprises, promulgating fair employment laws which reflect the uniqueness of the tribe and the business needs of the casino can bring clarity to a confusing legal arena.  Once the tribe defines employment laws, the casino can draft policy which is loyal to those rules. Clear law generates clear policy which reduces the potential for the adoption of arbitrary policies based on the uncertainty of whether this or that federal law applies.  Moreover, as an additional benefit, courts will likely give more credence to tribal law than tribal policy therefore defining employment rules as tribal law exercises the tribe’s sovereignty which will serve as an additional argument against the application of another sovereign’s rules.

Consent.

The United States Supreme Court created lots of uncertainty by questioning whether tribal employers can impose workplace rules on all employees.  Bringing uniformity to the application of workplace rules to all employees increases clarity and less arbitrary application of the rules. Reinforce the tribe’s jurisdiction over all employees by getting all employees to sign consents to the exclusive jurisdiction of the tribe if claims arise.  Here is form consent language:

“As an employee of Slippery Slots Casino (the “Casino”) I understand I am an employee of the ABC Tribe (the “Tribe”). I consent to the exclusive application of the laws, regulations and policies of the Tribe and the Casino to my terms and conditions of employment.

Fingerprints of government.

In evaluating whether federal employment laws apply to tribal employers, some courts are drawing a distinction between tribal government operations and tribal enterprises. The federal employment laws in question are the laws addressing minimum wage, overtime, leave, unions, safety, age discrimination and others.  For tribal government operations like education, health care, and the delivery of clean water, these courts are generally agreeing with tribes in declaring that some federal employment laws do not apply to tribal government operations.  On the other hand, these courts are applying these federal employment laws to tribal enterprises oftentimes noting that enterprises frequently hire lots of outsiders who allegedly need the added protections of federal law. These courts are missing the point since, from a sovereignty perspective, there is no distinction between tribal governments and the enterprises tribal governments own and operate.

To reinforce the idea and reality that tribal enterprises are an exercise of the inherent sovereignty of the tribe and part of tribal government operations, casino human resources has an opportunity to place the fingerprints of tribal government on enterprise employment documents like the employee handbook or personnel, procedure manual. Those fingerprints of government likely emerge as a paragraph early in the Handbook’s first several pages and look like the following:

This Employee Handbook is adopted by the Tribal Council of the ABC Tribe acting in its governmental capacity to regulate employment and labor relations within its jurisdiction, including those between the tribal government and its employees.  Notwithstanding external characterizations of the governmental operations of the Tribe, these operations are basic governmental functions of the Tribe exercised pursuant to its inherent self-governing authority.  The Tribe’s commercial activities, including through the Slippery Slots Casino, are essential to raise revenue to finance basic governmental functions.  All revenue raised through the Tribe’s commercial activities are returned to the Tribe to finance basic governmental functions, such as provision of education, public safety, transportation, economic development, healthcare, and social services.

This language is not a panacea relieving courts of their confusion, but instead it arms tribes with the argument that its enterprises are the tribal government and the dilution of tribal sovereignty through the application of federal employment laws to tribal enterprises is the same dilution of tribal sovereignty as an attack on the tribal government.

Sovereign immunity.

Sovereign immunity protects governments and their enterprises from lawsuits unless, according to the United States, the United States is the party presenting a claim against the tribal government or tribal entity. Casino employees are protected by the same immunity which protects the tribal government as long as the employee is acting within the course and scope of their duties.  Accordingly, when the casino employee acts consistently with tribal law, the employee handbook and the employee’s job description (in other words within the course and scope of employment), the immunity which protects the tribe protects the employee. However, when the tribal employee acts outside their defined duties, the immunity which protects the tribe does not protect the official or employee.

Since employee handbooks, department standard operating procedures, internal controls and job descriptions define an employee’s course and scope of employment, updating those documents to reflect the reality of the casino’s operation in 2015 helps insulate the tribe from risk.

Insurance.

Protect casino decision-makers with insurance protection if those decision-makers are sued in their individual capacity for business related decisions.  The casino’s insurance broker can assist in evaluating the products which serve this function and they can discuss to whom coverage is extended and over what events.  The goal is to evaluate those products which place the financial burden of legal proceedings on the insurance company instead of on casino officials and employees.  With good insurance coverage in place, if there is a lawsuit and the allegations in the suit deal with a covered event, the insurance company pays for the lawyer to represent the casino decision-maker in the lawsuit.

Delegate employment matters.

Except for a handful of employees who serve at the pleasure of tribal council, employment decisions like hiring and firing, should not be a tribal council decision. Tribes elect excellent people who serve in leadership positions like tribal council. However, because of the perception from many employees, when tribal council is involved in employment related matters, no matter how good the individuals are or how sound the decision is, there is a perception that politics played a negative role.  When employment decisions are delegated from tribal council to the casino management team, the claims of political influence will still be heard but with less frequency. Moreover, the management team should have hiring protocols in place which may, if followed, provide protections against the claims of politics if tested in the courtroom.

Properly classify independent contractors.

Improperly classified independent contractors generate interest from federal regulators which believe they have jurisdiction over tribal employers.  In evaluating whether a worker is properly classified as an employee or an independent contractor, the primary test is whether the employer has the right to control the means and manner of performance of the work.  In evaluating the relationship with a worker, the more the employer controls the means and manner of employment, the more compelling the argument that the worker is an employee.  On the other hand, if there is evidence of little control over the worker, there may exist an independent contractor relationship.

Additional factors which contribute to evaluating a worker’s status include: mode of payment, providing materials or tools, control of the premises where work is performed, right to terminate, withholding of income and social security taxes, whether the work is part of the regular business of the employer, the length of the relationship and the intent of the parties.  Examine whether those workers designated as independent contractors are truly independent contractors as defined (admittedly vaguely) by the law and in both obvious and close cases, err on the side of classifying the worker as an employee.  Choose the safe path on this topic.

Evaluate prospective employees.

The employment function is the exclusive province of the tribal casino.  Consistent with that thesis, gaming commissions exercising regulatory authority over licensees do not diminish the casino’s employment function. Accordingly, tribal casinos have a duty to perform the full range of employment functions which include hiring, firing, disciplining and coaching employees.  Of those, tribal casinos sometimes fall short in performing the due diligence necessary to evaluate candidates prior to offering a job.

Because gaming commissions are performing substantial due diligence in making licensing decisions as a prerequisite to the hiring of casino’s employees, some tribal casinos assert redundancy as the reason for neglecting the employer’s duty of performing due diligence on prospective employees.  Under this logic, due diligence in the form of a reference check, background investigation, and thorough interview is abandoned by the tribal casino employer under the mistaken belief that the regulator’s licensing work is sufficient.  The flaw in this analysis is the tribal gaming employer never sees the licensee application or the commission’s work in evaluating the licensee.  Since the casino employer never sees the results of the gaming commission’s licensing work, reliance on work not seen is not reasonable for an employer.  The safety of employees, and the avoidance of a claim for negligent hiring, is mitigated by the reasonable exercise of due diligence by employers.  Reliance on the due diligence of another entity, like a gaming commission making licensing decisions, is not reasonable.

Training to all.

By clearly defining employment policies like sexual harassment, and providing the training necessary to give employees a practical understanding of the rules and the consequences for violating them, tribal casinos mitigate liability for those claims.  If training is a good idea for all employees, more training for employee decision-makers is a great idea.  Casino management exposes the casino to the most significant liability so therefore those managers deserve even more training.

Safety training and consequences.

In addition to all of the other forms of training, tribal casinos need to enhance employee safety by emphasizing safety training and retraining. Furthermore, if the safety protocols are not followed, whether there is an accident or not, employers must address the failure to follow those protocols.

As an at-will employer, emphasize the moral obligations to employees.

At-will employers reduce the risks generated by the challenges of justifying termination of employees, while at the same time, likely increase the casino’s exposure to unemployment compensation claims.  This double edge which limits claims for wrongful termination exposes the casino to more successful claims for unemployment compensation.  On the other hand, by emphasizing the moral obligation of employers to define clear workplace standards, provide training and only termite employees which have violated these clear standards, tribal employers can utilize the legal standard of at-will while at the same time promoting fair employment practices.

Give employees multiple opportunities to succeed.

Employers generally give employees multiple opportunities to succeed by measuring employee performance against an objective standard and recognizing that when the employee does not meet that standard the first or second time, through training, practice and encouragement, employers increase the odds of success.  Through progressive discipline, the employee is not typically terminated for the first workplace violation, but instead, the employee is only terminated after the employee and employer have tried to work things out via multiple warnings. When employers work with employees to improve performance and retention, if the employee is eventually terminated, the likelihood of prevailing in an unemployment compensation proceeding increases.

Tell your employees how good they have it.

Oftentimes tribal casinos are the largest and best employers in a county or area.  Tribal casinos provide to employees meaningful work, in a safe environment with excellent fringe benefits.  If handled with tact, reminding employees of those benefits can generate employee gratitude.  Grateful employees are more likely to attempt resolution of workplace disputes with their employer instead of seeking assistance from an outside agency or lawyer.

Give employees formal and informal ways to tell their side of the story.

Employers which have internal mechanisms to address and resolve workplace disputes have the advantage of conquering workplace problems before they become lawsuits.  On the formal side of the ledger, tribal casinos should implement an efficient grievance procedure which addresses those issues which create the most trouble in the workplace.  Additionally, on the informal side of the ledger, employers should insist that directors, managers and supervisors are giving employees numerous avenues to communicate about workplace victories and challenges.

Consider meeting certain federal minimum standards with laws that may impose maximum risk.

There is a debate about whether certain federal employment laws apply to tribal casinos.  Of those laws which may or may not apply, the federal overtime and minimum wage law (Fair Labor Standards Act), if it is applied by an agency or court, can generate large monetary claims impacting numerous employees.  Meeting the requirements of the FLSA by following the minimum wage and overtime rules and paying close attention to the oftentimes difficult rules regarding the classification of exempt workers, can decrease potential liability.

Put the adults in charge.

Sometimes employers promulgate good workplace policies and develop employee understanding through effective training but unravel all of that good work by failing to apply the policy to rule breakers.  When the tribal chairman’s nephew allegedly violates the sexual harassment policy, it is difficult but necessary to consistently apply the rules to those employees who are politically connected just as the rules apply to those employees without political advantage.  When the adults are in charge of applying the rules, it is more likely that the rules are applied consistently in routine cases and in those exceptional cases where it is much more difficult.

Reduce the impact of politics.

There is politics in most workplaces and this general rule applies to tribal casinos.  When politics crosses from part-time influencer to chronic problem, one of the consequences is poor employee morale.  When who you know means more than what you know or what you do, morale suffers. Low morale generates employees who have little tolerance and patience for employers.  Instead of an employee identifying with and pulling for the employer, the workplace breeds resentful employees looking for claims and a union representative.

The best way to minimize the impact of politics is to insist on defining clear standards and holding employees accountable to those standards.  With these clear standards in mind, politics is further marginalized by delegating employment related decision-making to those individuals who are not interested in exercising political clout.

Address violence in the workplace.

Unfortunately violence in the workplace must be included on this list since the reality of too many workplaces includes violent events.  Whether violence comes from an active shooter, threats of domestic violence or another source, employers must have a policy which addresses violence, a plan to respond to it and training to assist employees understand critical protocols.

Address drugs and alcohol in the workplace.

Employees under the influence of non-prescription drugs and alcohol increase the likelihood of accidents and assaults in the workplace.  A reasonable testing program can have a positive influence on this negative behavior.

Document employee behavior and the employer’s response.

As directors, managers and supervisors, observing employee behavior and discussing it with employees is oftentimes not enough to convince arbitrators and judges that the behavior occurred and was addressed.  Documenting employee behavior via personnel action notices, emails and ink on paper will cause numerous positive things including the reduction of liability.

About the Author:

Richard McGee is a lawyer in Minneapolis, Minnesota who focuses his practice on gaming, gaming regulation, tribal employment and litigation in tribal, state and federal courts.  Richard has the privilege of working with tribes and tribal organizations on Human Resources matters including training.  Additionally, tribes ask Richard to address specific topics while incorporating the tribe’s related laws and policies into the sessions.  This is an invitation to engage Richard to produce and facilitate training for your tribe.